FAQ

FAQs
Here are some of the most frequently asked questions, in alphabetical order by subject. If you need further clarification, or have an additional question, please contact us.

Cancellation Policy - Suppose I change my mind about coming?
It is our intention to ensure the financial sustainability of the retreats and programmes we provide at Wistaston Hall. Cancellations & refunds are managed on an individual basis. Cancellations represent an expense to the Centre and a lost opportunity for others to participate in the retreats and programs. If an individual booking is cancelled more than 14 days before the event, then there will be a refund of the total paid less the standard deposit. If the centre must cancel an event, then there will be a full refund.

Check-In & Check-Out - What are the times?
Our events start with the evening meal at 6pm on the first day and end with breakfast on the last day. Weekend events end with lunch. Bedrooms are available from 4pm on your arrival day, and we ask you to please vacate your room by 10am on the day of your departure. We are happy to store your luggage if you wish to stay longer to enjoy the grounds.

Deposit - Is one required?
Yes – All bookings must be confirmed with a deposit and completed book- ing form. For individual retreats we ask for a deposit of £50.00. The deposit is non-refundable and cannot be transferred to another booking.

Diets - Do you cater for vegetarians and special diets?
Our kitchen staff are trained and will be happy to meet any special dietary requirements (gluten free/allergies) that you may have. Please clearly indicate this at the time of booking, either on the booking form itself, or by phoning the Centre if you feel it requires further discussion.

En Suite - Do all bedrooms have their own bathroom?
All bedrooms are en suite with the exception of two twin rooms on the second floor. In each case, the shared bathroom is across the landing.

Exclusive Use - Can we book the whole house?

Yes – exclusive use of the house is available to residential bookings. If you require exclusive use for a day conference, that is also possible, but please discuss your needs with the Centre.

Internet - Do you have internet access?
Yes – Wireless internet is available, but please note that the signal strength will vary throughout the building.

Limited Mobility - What facilities are there?
We make every effort to meet the needs of all our guests however our building and facilities do have certain limitations. The Centre offers disabled car parking spaces. There are three ground floor rooms with wet rooms designed for disabled access and a lift to the bedrooms on the New Wing. There is good access to all ground floor rooms. If you have difficulty with stairs, please tell us at the time of booking. We are unable to offer care ourselves, so we ask that you bring your own carer if you will need this attention.

Mealtimes - When do we eat?
Breakfast is usually 08:30am; Lunch 1:00pm; Supper 6:00pm. Tea and coffee times are available on request. If you are a group booking and wish to eat at different times, please let us know prior to your arrival. Conference and large groups will all be seated together, and we invite individual guests to sit together around tables with other guests.

Meeting Room - Is the cost of the meeting room included in the cost per person for group/conference rooms?
Yes – one main meeting room will be allocated to your group depending on the size of the group and nature of your event. Should you require use of additional meeting rooms, these may be available to you. Additional meeting rooms must be agreed at the point of booking.

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